Version 1.0 Effective Date: November 14, 2024
At Hannah’s Place, we value your privacy and make every effort to respect your wishes and personal information. In line with this commitment, we have established the following policy for the use of our SMS marketing service. Please read it carefully to understand how we collect, use, and manage your phone numbers.
COLLECTION OF PHONE NUMBERS
We collect your phone numbers only when you voluntarily provide them to us, for example, during initial evaluations, inquiries, or follow-up appointments. You can opt in to receive these SMS messages either verbally or in writing.
USE OF PHONE NUMBERS FOR SMS
By opting into our text messaging service, you agree that we may use your mobile phone number to send you important healthcare related communications such as appointment reminders, provider availability, and important updates regarding your care. Please note that standard text messaging rates may apply, and we cannot guarantee complete security of text messages due to the nature of mobile network transmission. We will never share your personal information with third parties for marketing purposes and will strictly adhere to HIPAA regulations to protect your protected health information (PHI). We will only share your phone number with our SMS provider, subject to their privacy policy. We use Nextiva to send all SMS communications to users who have opted in. Please view Nextiva’s privacy policy here https://www.nextiva.com/wp-content/uploads/legacy/downloads/NextOSPrivacyPolicy.pdf with information on how they use user information.
OPTING OUT OF MESSAGES
If at any time you wish to stop receiving SMS from us, you can opt out by
-Texting STOP to opt-out
-Texting UNSUBSCRIBE to opt-out
-Texting CANCEL to opt-out
-Texting QUIT to opt-out
Please note that the opt-out process may take up to 10 business days to become effective. During this period, you may still receive some messages from us.
PRIVACY OF PHONE NUMBERS
Once you have opted out, we will not send you any more SMS messages, nor will we sell or transfer your phone number to another party.
CHANGES TO THIS POLICY
We may periodically update this policy. We will notify you about significant changes in the way we treat your information by placing a prominent notice on our site.
We thank you for your understanding and cooperation. If you have any questions or concerns about this policy, please feel free to contact us at (208) 904-1112.
